Nova Support Team (NST) Client Advisor
On-siteBirmingham, England, United Kingdom
Birmingham, England, United KingdomOn-siteFull Time
Full Time
Job Summary
Receive and triage referrals for veterans at risk of or involved with the criminal justice system, then make prompt first contact to provide initial advice and guidance. Complete initial registrations and maintain accurate, detailed records on the case management system to support effective casework. Assess individual needs and connect veterans to appropriate services while managing multiple cases with professionalism. This fixed-term role of approximately two years sits within the NOVA Support Team, a specialist programme delivered across the UK to support service leavers.
Required Qualifications
- experience and guiding and supporting individuals
- strong interpersonal skills
- confidence to provide accurate advice and direction
- highly organised
- detail-oriented
- able to manage multiple cases effectively
- handling sensitive information with professionalism and care
- proactive
- IT confident
- able to work both independently and collaboratively with internal and external stakeholders
- understanding of the justice system
- experience using Salesforce, or a similar CRM system
- resilient, adaptable approach
- residency and security requirements
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