Norwegian Speaking IT Customer Support Specialist
$18,000–$24,000 year
HybridRiga, Riga, Latvia
Riga, Riga, LatviaHybridFull Time$18,000–$24,000 yearMedium
Full TimeMedium
Job Summary
Provide first-line IT support to corporate customers in the Nordics via phone and ticketing systems, ensuring high customer satisfaction. Troubleshoot technical issues using internal knowledge bases and continuously update the database while managing ticket backlogs. Interact daily with clients and colleagues to deliver solutions, with full training provided for candidates without prior IT experience. Work within a hybrid model in Latvia, supporting sectors including public services, utilities, retail, and logistics.
Required Qualifications
- Fluent Norwegian language
- English language
- Interest in IT field
- Eager to learn
- Eager to acquire new knowledge
- Fast learner
- Ability to adapt easily
- Ability to strive in a dynamic working environment
- Excellent communication skills
- Problem-solving skills
- Passion for customer service
- Accountable mindset
- Ability to work independently
- Ability to prioritize tasks
- Eagerness to take initiative
- 'Can do' attitude
- Availability for hybrid work model
- Ability to work from home within Latvian borders
- Availability for weekday work
Desired Qualifications
- Previous work experience within IT Service Desk
- Previous work experience within other IT field
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