Norwegian & Finnish Player Support Agent -- iGaming l Belgrade
On-siteBelgrade, Central Serbia, Serbia
Job Summary
Handle player inquiries across live chat, email, and tickets in Norwegian, Finnish, or English, assisting with account management, deposits, withdrawals, bonus eligibility, and responsible gaming. Resolve payment escalations and KYC verification inquiries while maintaining a CSAT above 85% and first response time under 30 seconds. Participate in weekly QA calibration sessions and contribute to knowledge base updates for Nordic markets. Complete three weeks of structured onboarding including product training, QA calibration, shadow shifts, and supervised go-live before handling live interactions. Work rotating shifts to support 24/7 operations in Belgrade city center. Join a SiGMA award-winning team supporting leading iGaming brands ahead of the FIFA World Cup 2026.
Required Qualifications
- Native or near-native Norwegian or Finnish
- Strong English (B2 minimum)
- Excellent written communication
- Ability to stay calm under pressure
- Attention to detail
- Willingness to work rotating shifts
- Norwegian or Finnish speaking
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