North Park Lexus of Rio Grande Valley - Service Advisor
On-siteSan Juan, Texas, United States
San Juan, Texas, United StatesOn-siteFull Time
Full Time
Job Summary
Greet service department customers promptly and courteously, then listen to their needs and clearly translate repair requirements to service technicians. Provide accurate repair and maintenance estimates while upselling additional services using low-pressure, high-integrity methods. Inspect repair quality to ensure all work is complete before notifying customers when vehicles are ready for pickup. Review and explain repairs and associated costs, handle minor concerns or complaints, and keep the Service Manager informed of all issues. Maintain Customer Satisfaction Index scores in accordance with dealership standards.
Required Qualifications
- Customer service expertise
- Ability to greet guests
- Ability to schedule appointments
- Ability to act as a liaison between customers and service techs
- People skills
- Ability to make customers feel welcome
- Ability to make customers feel confident that their needs are being met
- Ability to listen to customers
- Ability to clearly translate repair needs to techs
- Ability to upsell additional services using low pressure, high integrity methods
- Ability to provide accurate repair/maintenance estimates
- Ability to adhere to policies on vehicle care and operation
- Ability to follow up on each repair
- Ability to keep customers informed of progress
- Ability to sell and manage extended warranties
- Ability to inspect repair quality
- Ability to ensure all work is complete
- Ability to notify customers when vehicles are ready for pick up
- Ability to review and explain repairs and associated costs with customers
- Ability to handle minor customer concerns and complaints
- Ability to keep Service Manager informed of all problems and potential problems
- Ability to maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
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