Nordic Market Support Specialist | On-site Role in Sofia

Provide professional support across phone, email, and chat while ensuring a high customer satisfaction rate. Use CRM systems, ticketing tools, and established protocols to resolve issues within agreed service levels, delivering quick, clear, and empathetic solutions to customer inquiries. Contribute to knowledge sharing, process improvements, and team collaboration while staying up to date on product knowledge, industry trends, and best practices through continuous training. Consistently achieve or exceed performance goals such as first-contact resolution, handling times, and satisfaction scores. Fluent communication skills in Norwegian and English are required alongside strong interpersonal abilities and a customer-focused approach. Join the largest employer in Bulgaria's CX industry, supporting one of the world's largest search engine providers with a fully paid training program and relocation support.