NorBella Champlin - Resident Service Specialist
$36,400–$49,920 year
On-siteChamplin, Minnesota, United States
Job Summary
Gather resident stories via phone, web, or fax to determine appropriate assisted living services. Establish long-term relationships with residents, families, and external providers while demonstrating deep knowledge of Lifespark service lines. Process inquiries by working across departments to accept payments, gather medical paperwork, follow up with physicians and hospitals, and ensure caregiving teams have necessary information for Assisted Living settings. This role supports the growing 40-unit community in Champlin, MN, helping seniors age magnificently in our Assisted Living and Memory Care services.
Required Qualifications
- Demonstrating deep knowledge of all Lifespark services lines
- Working across departments to ensure resident payment can be accepted
- Gathering necessary medical paperwork
- Following up with physicians, hospitals, TCU's
- Ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting
Desired Qualifications
- Minimum of 1-2 years of experience in healthcare
- Experience with referral and/or intake
- Proficiency with medical terminology
- Knowledge of market landscape, community resources, payer sources
- Strong phone skills
- Customer Service Focus
- Sales awareness
- Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer
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