Non-Technical Dealer Support Representative
$49,920–$58,240 year
On-sitePlymouth, Minnesota, United States
Job Summary
Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs. Manage each dealer contact with urgency, outlining next steps and resolution timelines. Facilitate research, problem solving, and dispute resolution between dealers and internal teams. Coach dealership personnel to support productivity and customer experience while acting as a subject matter expert for assigned systems. Develop new approaches to improve dealer sentiment and owner satisfaction. This role serves as a key partner to dealers, sharing insights with internal teams to influence dealer experience and support continuous improvement across Polaris' global powersports business.
Required Qualifications
- Bachelor's degree preferred or equivalent experience
- Minimum of two years of B2B or B2C experience
- Strong problem-solving and critical thinking skills with the ability to balance complex situations and drive meaningful outcomes
- Demonstrated ability to prioritize effectively, manage details, and follow through on commitments
- Strong verbal and written communication skills with the ability to tailor messages to various audiences
Desired Qualifications
- Proficiency with Microsoft Outlook, Office Suite, and SharePoint; experience with Microsoft CRM, Showcase, and AS400 is a plus
- Powersports or automotive dealership experience preferred
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