Non-Dispensing Pharmacy Technician - Remote, TN
$44,720–$48,880 year
Remote · Tennessee, United States
Job Summary
Non-Dispensing Pharmacy Technician at Dragonfly Health (Remote, TN) supports hospice and post-acute healthcare operations by processing new prescriptions, refills, and discontinuations with high accuracy; maintaining compliant patient medication profiles; handling high-volume inbound calls from hospice partners, prescribers, and clinical staff; triaging inquiries; delivering exceptional customer service with active listening and de-escalation techniques; meeting service level, quality, productivity, and documentation standards; utilizing pharmacy systems to manage workflows and document activity; identifying service issues and partnering with operations leadership for resolution; participating in training and system updates. The role seeks a pharmacy technician with healthcare experience, strong communication, attention to detail, ability to multitask in a fast-paced environment, familiarity with pharmacy systems, and a collaborative, confidential-care mindset.
Required Qualifications
- Experience as a Pharmacy Technician in a healthcare setting.
- A detail-oriented pharmacy technician who values accuracy and compliance
- Strong verbal and written communication skills with a calm, empathetic approach
- Ability to manage multiple priorities in a fast-paced, call-driven environment
- Experience working with pharmacy systems, patient records, or workflow platforms
- A customer-focused mindset with the ability to problem-solve efficiently
- Comfort handling sensitive patient and clinical information confidentially
- Adaptability to changing processes, systems, and priorities
- Strong organizational skills and attention to documentation standards
- A collaborative team player who partners effectively with pharmacists and peers
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