NOC Technician I
On-siteSioux Falls, South Dakota, United States
Job Summary
Monitor the Bluepeak Provider Network and Services for outages and impairments in a 24 x 7 environment using fault, performance monitoring, and configuration management tools. Coordinate maintenance and repair activities with engineering, operations, and vendor personnel to ensure high service availability. Identify, isolate, and document network events in the ticketing system, then clear outages after service restoration and provide ongoing notification updates. Communicate with field partners, customers, and peers to resolve customer-impacting issues while following established maintenance processes. Work non-standard shifts including evenings, overnight, holidays, and weekends.
Required Qualifications
- Highschool or GED
- Associate's degree or equivalent from two-year college or technical school
- at least 6 months in a NOC environment
- equivalent combination of education and experience
- Previous knowledge of RF signals and HFC networks
- Basic understanding of TCP/IP and other Internet protocols
- experience with tools such as Ping, Trace Route, NS Lookup
- Exposure to SolarWinds or other network monitoring platforms
- ability to multitask
- problem solve
- think clearly
- respond in a fast-paced or fluid environment
- reliable and dependable
- self-motivated
- willing to learn and contribute to building a successful NOC team
- Data, Telephone or Video Network troubleshooting, repair and maintenance experience in an enterprise telecommunications environment
- equivalent to Data, Telephone or Video Network troubleshooting, repair and maintenance experience
- Advanced customer service and time management skills
- Excellent verbal and written skills
- Great organizational and interpersonal skills
- Ability to maintain professionalism in challenging and/or changing situations
- Ability to acquire on the job knowledge of RF and Optical technologies
- willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends
- Customer focused
- dedicated to meeting the expectations and requirements of internal and external customers
- establishes and maintains effective relationships with customers
- Must be able to function in a 24/7 operation
- work a flexible schedule on weekdays, weekends, and holidays
- Required to lift up to 5lbs at a given time
- Required to reach and hold on to items at chest level or reach above the shoulder
- Required to use hands, handle objects and paperwork
- Required to use close vision and be able to focus
- Required to refrain from personal use of technology during working hours
Desired Qualifications
- Associate's degree or equivalent from two-year college or technical school; at least 6 months in a NOC environment preferred
- Previous knowledge of RF signals and HFC networks is a plus
- Basic understanding of TCP/IP and other Internet protocols as well as experience with tools such as Ping, Trace Route, NS Lookup. Exposure to SolarWinds or other network monitoring platforms is preferred
- Data, Telephone or Video Network troubleshooting, repair and maintenance experience in an enterprise telecommunications environment or equivalent would be beneficial
- Advanced customer service and time management skills
- Excellent verbal and written skills
- Great organizational and interpersonal skills
- Ability to maintain professionalism in challenging and/or changing situations
- Ability to acquire on the job knowledge of RF and Optical technologies
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