NOC Technician I
$60,000–$75,000 year
On-siteBoca Raton, Florida, United States
Job Summary
Monitor real-time alerts from NinjaOne and other integrated platforms, responding to standard incidents like low disk space or failed backups. Perform documented first-line troubleshooting steps and escalate unresolved issues to senior NOC staff. Assist in onboarding tasks by deploying monitoring agents, validating connectivity, and maintaining checklist compliance. Accurately document all actions and updates in ConnectWise Manage while adhering to established escalation workflows and time entry standards. This entry-level role is ideal for individuals starting their IT career who are eager to learn core MSP operations, monitoring platforms, and client onboarding tasks within a structured NOC environment.
Required Qualifications
- High school diploma or GED
- Associate degree in IT
- 1+ year of experience in Help Desk, NOC, or IT support role
- Familiarity with Windows OS
- Familiarity with remote desktop tools
- Familiarity with IT fundamentals
- CompTIA A+ (required or in progress)
- CompTIA Network+
- NinjaOne Foundations
- Desire to grow within a structured NOC environment
- Strong communication and collaboration
- Attention to detail with commitment to accurate documentation
- Eagerness to learn and adapt in a fast-paced environment
- Monday to Friday schedule
- Participation in on-call or extended shift coverage as needed
- In-person work location in Boca Raton, FL, OR West Caldwell, NJ, OR Cherry Hill, NJ, OR Brooklyn NY
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