NOC Support Technician- MSP Support - Tier 2 Tech

Monitor customer environments and proactively identify issues, then respond to technical questions and network connectivity problems as the primary point of contact. Own onboarding, setup, and activation for MSP customers while troubleshooting device-related failures and coordinating with engineering and implementation teams for fast resolution. Maintain documentation and system records, continuously improve processes, and see problems through to full resolution rather than just closing tickets. This Tier 2 role sits at the heart of our Network Operations Center, supporting our full customer base with a focus on delivering exceptional experiences through critical thinking and deep customer ownership.