Noc / Network Manager
$32,000–$34,000 year
On-siteDehra Dūn, Uttarakhand, India
Job Summary
Lead and supervise L1, L2, RF, and Field Engineers by scheduling weekly shifts, conducting training sessions, and monitoring performance metrics. Oversee network infrastructure configuration, maintenance, and optimization for routing protocols (BGP, OSPF) and switching technologies, serving as the primary escalation point for complex technical issues. Manage customer complaints and service requests to ensure timely acknowledgment, resolution within SLAs, and transparent communication. Coordinate network incident responses, track recurring issues for preventive solutions, and collaborate with vendors on procurement and troubleshooting. Provide regular updates to senior management on network performance and team productivity while maintaining strong relationships with customers.
Required Qualifications
- 3-5 years of experience in network engineering with a strong focus on routing protocols (BGP, OSPF), switching, and troubleshooting
- Proven experience in managing teams of technical support engineers, including scheduling, mentoring, and performance evaluation
- Strong knowledge of Layer 2 and Layer 3 networking, BGP peering, VLAN management, and inter-VLAN routing
- Proficiency in network monitoring and management tools (SolarWinds, PRTG, Cacti, Nagios, etc.)
- Solid understanding of network security protocols, firewalls, and VPN management
- Strong leadership and team management skills with a focus on motivation, education, and support
- Excellent communication skills to work with both customers and internal teams
- Problem-solving mindset, able to think critically under pressure
- Ability to multitask and prioritize in a fast-paced environment
- Ability to lift and install network equipment (up to 50 lbs)
- Occasional travel may be required for on-site customer support or team supervision
Desired Qualifications
- Experience in managing customer support operations and ensuring SLA compliance
- Familiarity with RF networking and field deployment support
- Experience working in ISP or telecom environments is a strong plus
- Cisco Certified Network Associate (CCNA) or Professional (CCNP) or equivalent certification preferred
- Other networking certifications (Juniper, Fortinet, etc.) are advantageous
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