NOC Level 1 Technician
On-siteKansas City, Missouri, United States
Kansas City, Missouri, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Monitor network, system, and service health using NMS, EMS, and vendor platforms to detect, log, and categorize incidents based on impact and urgency criteria. Perform initial diagnostics for WAN/LAN connectivity and FTTH service availability, executing standard resolution actions per SOPs before escalating unresolved issues to Level 2 Technicians. Correlate FTTH alarms with customer reports to determine outage scope, document shift logs and ticket notes, and coordinate with field operations and vendors for incident response. Work a fixed schedule in a 24/7/365 environment with no overtime.
Required Qualifications
- High school diploma or equivalent
- Ability to work flexible shifts in a 24/7/365 operational environment
- Ability to adapt to a rapidly changing team environment in support of evolving business and operational needs
- Ability to remain calm and effective while working under pressure in a reactive operational environment
- Regular on-site office presence
Desired Qualifications
- Degree in Information Technology, Networking, or a related field
- CompTIA Network+ or related certification
- Coursework in progress in CompTIA Network+ or related certification
- Fiber Optic Association (FOA) or Fiber Broadband Association (FBA) certification
- 1–2 years of experience in a NOC, help desk, or equivalent technical support environment
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