NOC Engineer – Tier III
$85,000–$95,000 year
RemoteUnited States
Job Summary
Monitor and manage multi-vendor network environments to ensure high availability of fiber and IP transport services. Lead triage and advanced troubleshooting of complex network events, coordinating escalations with internal engineering, field operations, and external vendors. Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems while conducting proactive performance analysis and capacity planning. Provide Tier III technical support to internal teams by mentoring Tier I/II NOC personnel and overseeing change management to minimize service impact. Maintain detailed documentation and process improvements to ensure SLA adherence and MTTR targets are consistently achieved. This senior role supports Vero's mission to deliver reliable broadband to underserved communities through advanced NOC operations and technical leadership.
Required Qualifications
- 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments
- Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet)
- Hands-on experience with Juniper (Junos), Cisco, and MikroTik platforms
- Hands-on experience with Calix XGS-PON and access/aggregation network management systems
- Hands-on experience with Fixed wireless and LTE platforms such as Cambium, Telrad, or similar
- Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent)
- Strong understanding of network monitoring, alerting, and telemetry tools
- Proven ability to lead technical response during major incidents and guide NOC teams through resolution
- Must be authorized to work in the United States
- This is a staff position
- This is a Nonexempt position
- This is a Full-Time position
- This is a Remote position
- The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role
- This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment
- This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time
- This position requires the ability to pass a standard background check upon offer of position
- At least 2 professional references are required
Desired Qualifications
- Bachelor's degree in computer science, IT, or equivalent experience preferred
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