NOC Engineer
On-siteOklahoma City, Oklahoma, United States
Job Summary
Serve as third-level support for all users, resolving complex server and network issues through advanced troubleshooting techniques. Configure, install, and maintain servers, networks, and applications while monitoring alerts to address customer equipment problems before escalation. Proactively maintain infrastructure, solve problems across Windows and Mac platforms, and update help desk documentation as assigned. Maintain high CSAT scores and exceed SLA requirements while communicating concisely with internal service personnel and customers. Requires 5+ years of technical support experience, valid driver's license, and strong multitasking skills to prioritize competing service objectives.
Required Qualifications
- Successfully prioritize service issues based on multiple competing objectives while multitasking
- Effectively communicate with team members & customers with excellent verbal and written communication skills
- Highly Organized, detail oriented and self-motivated with Strong customer relationship skills
- Willingness and commitment to ongoing learning and self-development
- Advanced knowledge of networking troubleshooting, including ISP Equipment, Firewalls, Switches and Servers
- Excellent knowledge of PCs, Servers, MFPs, Email, VLANS, Wired and Wireless Networking, Storage and Backups
- Strong experience with Multiple OS, Virtual Servers, Backup Restoration, Network Troubleshooting, Server Configuration
- Excellent experience deploying, managing, and troubleshooting network and server infrastructures
- Maintain high CSAT score and exceed customer expectations for SLAs (Service Level Agreement)
- Minimum of 5 years previous technical support related experience
- Good driving record, valid driver's license, and proof of insurance
- Regular, predictable attendance is required
- Must be able to pass drug and alcohol screen
Desired Qualifications
- MCPs, MCSA, CCENT & VCA strongly recommended
- MCSE, CCNA & VCP preferred
- 5+ years' experience in IT support
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