NOC Engineer
Hybrid · Mexico City, Mexico City, Mexico
Job Summary
NOC Engineer responsible for diagnosing and resolving complex network and customer issues across Megaport’s production network, performing remote troubleshooting, planning and implementing network changes, and escalating to Level 3 engineering when needed. You’ll maintain high uptime and reliability, contribute to root cause analysis and preventive solutions, document procedures and share knowledge, and collaborate with global teams and vendors to deliver proactive, customer-focused service. The role emphasizes solving real-world networking challenges, supporting across time zones, and contributing to continuous improvement in a fast-paced, engineering-driven environment.
Required Qualifications
- Bachelor’s Degree in IT, Networking, or a related field
- 5+ years of experience in network support or infrastructure (ISP, cloud or data center environments)
- CCNA or JNCIA certification (or equivalent)
- Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols
- Hands-on experience with network equipment (Cisco, Juniper, Nokia, OpenGear and similar platforms)
- Proficiency with relevant software tools and systems used in technical support and network operations
- Excellent written and verbal communication in English
- Ability to collaborate with global teams and work independently
Additional Requirements
- No recruitment agencies
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