NOC Engineer I
On-siteBengaluru, Karnataka, India
Job Summary
Monitor network availability and facility systems while responding to alarms generated by monitoring software. Identify, diagnose, and resolve moderate complexity issues affecting network performance using prescribed procedures. Facilitate internal bridge communications during outages and document trouble tickets as actions are taken. Process customer requests via phone and email, then perform notifications and follow escalation protocols. Assist the LAN Operations Support Technician team and the SRE team with non-production application builds on Red Hat Enterprise Linux environments. This shift-based role includes weekends and rotational support, requiring a 10-hour schedule.
Required Qualifications
- Associate degree; or equivalent experience and/or training; or, combination of both
- Experience: 2 to 5 years
- Working knowledge of Linux
- Basic knowledge of a database, preferably Oracle/Casandra database
- Basic knowledge of network elements
- Excellent written and verbal communication skills and bridge handling capabilities
- Working knowledge of monitoring tools, including but not limited to Grafana (Prometheus, Thanos), SolarWinds
- Proactive production monitoring knowledge, preferably for Cloud services, Analytics services
- Very good analytical skills and initial troubleshooting skills for most production issues
- Very good documentation and coordination skills (both internally and externally)
- Flexible to work a 10-hour shift based on the company's needs
- Hands-on experience in Incident Management, ITSM – Problem Management (RCAs), CAB, CCT and change coordination/change management
- Working knowledge of security alarms, monitoring and log analysis (SOC)
- Very good presentation skills
- Shift-based role that may include weekends
- Rotational support may be required
Desired Qualifications
- ITIL Foundation certified/experience in ITIL principles
- Assists the LAN Operations Support Technician team when required
- Assist SNCR SRE team with non-production application builds on REL (Redhat Enterprise Linux) environments. This includes bringing the application down, stopping web logic, deploying new code tags, restarting web logic, bringing up the application and then testing proper functionality
- Promethues, Thanos, Grafana administration which includes working with development teams to create and apply appropriate SQL expressions and triggers to properly alert stakeholders of potential problems to SNCR production environments
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