NMS School Based - Technology Coordinator (SBTC) (Job # 3857)
On-siteOwings, Maryland, United States
Job Summary
Serve as the school-based point of contact with the Department of Information Technology staff, resolving problems and coordinating projects. Create, maintain, and track lists of student and staff loaner devices, assisting in their distribution, collection, and daily exchange services. Review and respond to pending help desk tickets daily, submitting tickets as needed and assisting users with hardware and software issues. Prepare and present training to teachers and staff, and keep administration informed on district technology plans. Maintain inventory of consumable supplies and ensure devices remain charged, clean, and ready for deployment.
Required Qualifications
- Ability to work well with others and to communicate appropriately and effectively, both orally and in writing, with students and staff
- Ability to project a pleasant manner and relate well to students and staff and their requests for assistance
- Ability to maintain a high level of ethical behavior and confidentiality of information about students and staff
- Ability to exercise good judgment in making decisions
- Proven ability to carry an assignment to its completion
- Demonstrated success in accomplishing tasks akin to the duties and responsibilities listed below
- Attend a two-hour pre-service meeting
- Attend quarterly after-hours meetings held at sites to be determined or virtually
- Serve as the school-based point of contact with the Department of Information Technology staff
- Create, keep and maintain a list of student and staff loaner devices as well as track who they are assigned to
- Work with Principal to maintain and store loaner devices so that they are kept charged, clean and ready for deployment
- Work with Principal to coordinate distribution and collection of student and staff devices as needed: Plan and assist in device distribution at the beginning of each year, throughout and collection at the end of the year
- Work with Principal to provide student and staff loaner device exchange service as needed throughout the day
- Review devices in need of service and submit help desk tickets as needed daily
- Review and respond to pending help desk tickets daily. This includes inquiries for additional information by the help desk team
- Submit help desk tickets using approved submission methods and requirements designated by the Department of Information Technology
- Assist users in resolving hardware and software application problems, at Principals discretion
- Keeps Principal and staff informed and advised on district and school technology plans and progress
- Assist school's administration in maintaining an inventory of consumable supplies
- Prepare and present training to teachers and staff at Principals discretion. This training may involve e-mail communication, informal training during planning times, or formal training before or after-school hours
- References must be directly related to work experience and must include immediate supervisor
- State law requires that anyone hired after October 1, 1986, who will have contact with school children, must be fingerprinted and submit to a criminal background investigation
- Federal law requires that a new employee must complete the Employment Eligibility Verification (Form I-9) in person before beginning employment
- Employment is conditional upon successful completion of a drug screen
- Applicants are required to report all former employers in which you may have had direct contact with minors
- Applicant must submit the contact information of the current employer, all former school employers, and all former employers not school related
- Applicants should also include contact information for organizations in which you have volunteered, coached, mentored, tutored or otherwise have direct contact with minors
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