NISSC 3 Systems Support Specialist III - LEAD
$94,400–$94,400 year
On-siteArlington, Virginia, United States
Job Summary
Provide onsite and on-call system administration and operational support for mission systems at the Pentagon, performing troubleshooting for hardware, software, and network performance issues. Conduct preventive and corrective maintenance, including applying patches, updates, and configuration changes, while delivering user support and training to resolve access and usage problems. Execute incident response workflows involving triage, escalation, and closure documentation, and manage backup and restore operations to ensure data protection and continuity. Collect and maintain operational logs, incident reports, and checklists per program and security standards, ensuring procedural compliance and audit requirements are met. Act as a technical resource for performance optimization and status reporting to management.
Required Qualifications
- 7–10 years of relevant experience in systems or network administration, systems support, or similar technical roles in secure, mission critical (DoD or similar) environments
- Strong leadership capabilities in directing project/task execution across domains such as maintenance, integration, and data management
- Experience allocating resources, monitoring progress, and ensuring quality deliverables
- Demonstrated ability to resolve operational issues and provide precise, timely status updates to management and stakeholders
- Experience managing schedules and aligning tasks with program objectives to support integrated operations across functional domains
- Strong documentation skills for logs, incident reports, and technical records
- Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Data Science, Software Engineering, or a closely related field, OR Equivalent DoD/Military training in systems administration, network operations, or a related technical discipline
- Active TS/SCI clearance required to start
- Holds a DoD 8140 qualifying certification
- One or more of the following (or equivalent): Cloud+, GSEC, Security+, SSCP
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