Nike - Front of House Lead

Lead and coordinate store operations by managing shift schedules, delegating tasks, and ensuring efficient daily workflows. Coach, train, and develop team members through regular feedback while modeling excellent customer service to guarantee a positive shopping experience. Monitor sales targets and key metrics, oversee inventory levels and visual merchandising standards, and professionally resolve customer complaints and returns. Ensure strict adherence to company policies, health and safety protocols, and loss prevention measures. Support store opening and closing procedures, handle administrative duties, and communicate effectively with internal and external stakeholders.