NIH Executive Support Service Desktop Engineer (Level II)
On-siteBethesda, Maryland, United States
Job Summary
Configure, troubleshoot, and install IT hardware and applications including desktops, routers, servers, switches, Wi-Fi antennas, network security devices, and access control systems. Analyze requirements for hardware acquisitions, develop installation schedules, and create and test installation packages. Prepare documentation for configuration changes, generate weekly hardware inventory reports, and develop training for site personnel. Coordinate post-installation operations and maintenance support while collaborating with IT managers and engineering staff on system configurations. Maintain comprehensive knowledge of generic and MacOS IT hardware devices to ensure proper operation and preventative maintenance.
Required Qualifications
- Must be detail-oriented, organized, and can work under tight deadlines
- Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices
- Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures
- Must have excellent analytical skills in troubleshooting IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge
- Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration
- Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration
- Must be able to learn installation procedures and best practices for special systems via training or direction from engineering
- Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices
- Must have excellent analytical skills in troubleshooting MacOS IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge
- Must understand how to configure MacOS IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration
- Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers
- Extensive knowledge of IT Hardware systems and their configurations
- Extensive experience troubleshooting IT Hardware systems
- Generic program management and reporting competency
- 5+ years progressive experience as a Tier II or Tier III Support Technician in a federal government IT service delivery operation with large scale, multi-faceted IT support
- Must have two of the following certs: CompTIA+, CompTIA-Network+ and CompTIA- Server+
- Must be able to obtain and/or pass a public trust background check
- Must be able to work flexible hours and multiple locations
Desired Qualifications
- NIH experience
- ITIL Cert
- Associate degree in Computer Science, Engineering, Information Technology, or related discipline with 4+ years of experience
- GED with a minimum of 5+ years' years demonstrated related work experience in a large multi-platform Information Services environment
- HDI institute certifications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.