Night Team Manager
$38,295–$38,295 year
On-siteWorthing, England, United Kingdom
Job Summary
Lead the Night Team in the call centre, driving individual and collective performance while ensuring high standards of customer service and compliance. Monitor and report on team metrics against KPIs and SLAs, manage escalated calls and complaints, and facilitate one-to-one meetings and training sessions to support continuous improvement. Collaborate with senior leadership, operations managers, and field teams to coordinate responses to high-priority incidents and maintain alignment with Southern Water requirements. Work within a 4-night-on, 4-night-off schedule at the Durrington Head Office, fostering a positive, people-focused environment that prioritizes health, safety, and team engagement.
Required Qualifications
- Team Leadership & Development
- Performance Management
- Customer Service Excellence
- Communication & Collaboration
- Health & Safety & Compliance
- Employee Engagement & Well-being
- Leading
- Agile
- Nurturing
- Engaging
- Safe & Secure
- Always positive and constructive
- Adhere to all company policies
- Straight talking about the facts of the situation
- Help others through communicating clearly
- Deliver on commitments
- Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
- Deliver our Company Values understanding that by working together in unity we are Stronger Together
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