Night Shift Network Operations Centre (NOC) Analyst
HybridDuluth, Georgia, United States
Job Summary
Monitor and triage network events, incidents, and alerts in a 24/7/365 environment. Conduct initial analysis of infrastructure incidents, escalate complex issues to Tier 2/3 analysts, and respond to outages using established incident response procedures. Document all network incidents, events, and alerts accurately while collaborating with internal teams to resolve adverse infrastructure events. Continuously improve incident response processes and maintain awareness of emerging network technologies. Provide excellent customer service to meet expectations while understanding Arctiq's managed client procedures. Work non-traditional hours in a 24 x 7 service environment.
Required Qualifications
- 2+ years in a network operations, IT infrastructure, or IT support role with significant network responsibilities
- Experience administering and supporting enterprise backup and recovery platforms, including Commvault, Cohesity, Zerto, and Cloudian, with responsibilities for backup monitoring, data restoration, replication management, policy administration, and troubleshooting
- Demonstrated expertise in one or more of the following domains: Network Operations, Infrastructure Monitoring, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Support, or Performance Management
- Excellent oral and written communication skills
- Demonstrated ability in effective communication and collaborating in a high-performance team environment
- Demonstrated commitment to customer service
- Experience functioning in diverse workgroups
- Experience working with a network monitoring platform (e.g. SolarWinds, PRTG, Nagios, or similar)
- Experience with infrastructure, security, and cloud platforms including Jira, Confluence, Fortinet/FortiGate, SentinelOne, Microsoft Azure, VMware vSphere, Windows Server, and Microsoft 365
- Candidates must be legally authorized to work in the country where they reside
- Individuals will be required to submit to a background examination
Desired Qualifications
- Work non-traditional hours in a 24 x 7 service environment
- Maintain a high level of awareness of current and emerging network technologies and infrastructure trends
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