Night Reception Team Leader
On-siteLondon, England, United Kingdom
Job Summary
Oversee night reception and lobby hosting to ensure a smooth guest experience, handling check-ins, check-outs, rooming, and luggage assistance. Deputise for the Night Manager, greet all guests professionally, and manage cash payments and floats per company standards. Respond to guest communications with personalization, complete daily administration tasks, and fulfill guest needs while promoting amenities and food and beverage outlets. Update guest databases to enable proactive, personalized service and maintain high customer satisfaction levels. This role operates on a 12-shift, four-days-on-three-days-off rota within The May Fair Hotel, a 5-star Radisson Collection property. Candidates must have previous reception experience in 4- or 5-star hotels, proficiency in Opera and Office 365, and impeccable English skills.
Required Qualifications
- Previous hotel reception experience
- Previous experience of IT applications including Opera, Office 365, Guest Plus
- Demonstrates excellent attention to detail and customer service skills
- Impeccable command of English both written and spoken
- Eligible to live and work in the UK
- 12 shifts on a 4 days on 3 days off rota basis
Desired Qualifications
- Ideally within a 4- or 5-star hotel operation
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