Night Manager
HybridHauppauge, New York, United States
Job Summary
Manage contract compliance for designated building maintenance services and maintain relationships with Independent Contractors by reviewing client contracts and verifying work expectations. Develop productive working relationships with contractors by communicating client priorities and collaborating on problem-solving while reviewing scope of work to ensure quality assurance. Communicate with the Facility Services Manager daily regarding immediate issues and execute operational policies including the New-Start and Customer Complaint policies. Oversee inspections, customer complaints, and VIP treatment needs while ensuring compliance with client procedures and approved equipment usage. This hybrid role requires a full-time evening shift in Suffolk County, NY for a Night Manager with 3 years of management experience in the janitorial industry.
Required Qualifications
- High school diploma
- 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
- Must be innovative and strive for continuous process improvement
- Must be available for a full-time evening shift position
- Must be able to review the client contract and verify that work expectations have been met
- Must be able to develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems
- Must be able to review the scope of work and ensure quality assurance per account
- Must be able to communicate with the Facility Services Manager daily for any issues that need immediate attention
- Must be able to make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement
- Must be able to manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
- Must be able to execute City Wide's New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures
- Must be able to ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use
- Must be able to oversee multiple office buildings
Desired Qualifications
- Experience in building maintenance, janitorial services, or a similar industry
- Strong management experience and good communication skills
- Building, facilities, janitorial or similar industry experience
- Strong planning, organization skills, and attention to detail
- Excellent communication and interpersonal skills
- CRM experience
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