Night Manager
HybridTopeka, Kansas, United States or Lawrence, Kansas, United States
Job Summary
Manage contract compliance for building maintenance services and maintain relationships with independent contractors by reviewing client contracts and verifying work expectations. Develop productive working relationships with contractors by communicating priorities, collaborating on problem-solving, and making recommendations for assignments while ensuring quality assurance per account. Communicate daily with the Facility Services Manager regarding immediate issues, including nightly recaps, and manage inspections, complaints, and new client starts. Execute operational policies such as the New-Start and Four Star policies while ensuring compliance with client procedures and approved equipment use. This hybrid role requires overseeing multiple office buildings and demands three years of management experience in the janitorial or facilities industry.
Required Qualifications
- High school diploma
- 3 years of prior experience in management
- experience in commercial janitorial services industry
- Strong planning, organization skills
- attention to detail
- Excellent communication and interpersonal skills
- ability to be innovative
- strive for continuous process improvement
- ability to review the client contract
- ability to verify that work expectations have been met
- ability to maintain productive working relationships with Independent Contractors
- ability to communicate client priorities
- ability to collaborate on solving problems
- ability to review the scope of work
- ability to ensure quality assurance per account
- ability to retain existing business
- ability to gain new business
- ability to communicate with the Facility Services Manager daily
- ability to handle issues that need immediate attention
- ability to make recommendations for IC work assignments
- ability to manage to client standards
- ability to manage to company guidelines
- ability to discharge if not meeting the service level agreement
- ability to manage inspections
- ability to manage customer complaints
- ability to manage customer requests
- ability to manage new client starts
- ability to manage VIP treatment
- ability to execute City Wide's New-Start Policy
- ability to execute Customer Complaint Policy
- ability to execute Four Star Policy
- ability to execute other operational policies and procedures
- ability to ensure compliance with client policies & procedures
- ability to ensure compliance with approved cleaning tools and equipment
- ability to ensure proper use of cleaning tools and equipment
- ability to oversee mutliple office buildings
- ability to assist with the management of contract compliance for designated building maintenance services
- ability to maintain the relationship between City Wide and Independent Contractors
Desired Qualifications
- experience in building maintenance
- experience in janitorial services
- experience in a similar industry
- Building, facilities, janitorial or similar industry experience
- CRM experience
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