Night Dispatch Representative
RemoteColombia
Job Summary
Monitor and track active shipments throughout the night, providing real-time visibility and updates. Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and service issues. Update customer portals, systems, and shipment records with accurate information. Coordinate pickup and delivery appointments and ensure customer requirements are met. Identify, escalate, and resolve operational exceptions, delays, and service disruptions. Handle customer inquiries and complaints, providing timely solutions and follow-up. Prepare overnight reports and communicate critical updates to the morning operations team. Maintain accurate documentation and foster effective collaboration with customers, carriers, and internal stakeholders. Work Monday to Friday 9:00 PM EST - 5:00 AM EST.
Required Qualifications
- Recent college or university degree in Marketing or Business-related field
- 2+ years of sales and account management experience in transportation and logistics field
- Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
- Strong verbal, written, and presentation skills
- Strong interpersonal and customer relation skills
- Strong negotiation skills with proven closing ability
- Ability to function independently with little or no supervision
- Ability to function in a team environment
Desired Qualifications
- Previous experience in an analyst role and or in pricing function
- Experience working B2B sales involving complex deals
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