Night Caretaker / Guest Service Agent
$58,178–$58,178 year
On-siteCoolangatta, Queensland, Australia
Job Summary
Provide a warm welcome to guests, manage late arrivals and departures, and handle guest enquiries throughout overnight hours. Maintain clear communication with colleagues and stakeholders while accurately processing reservations, check-ins, check-outs, and account transactions. Monitor the property for security, cleanliness, and presentation standards, carrying out general housekeeping in common areas. Respond proactively to guest requests, concerns, and emergencies, reporting any maintenance or safety issues immediately. Complete nightly operational tasks and administrative duties within required timeframes. Shifts rotate Monday to Sunday from 10:00pm to 7:00am with an immediate start available.
Required Qualifications
- Demonstrated background in hotel operations, hospitality, customer service or a similar guest-facing environment
- Exceptional communication and interpersonal skills, with the ability to remain professional and composed when handling guest enquiries and concerns
- Strong computer literacy and the ability to learn and utilise property management and reservation systems effectively
- A proactive and service-focused approach, with a commitment to delivering outstanding guest experiences and resolving issues efficiently
- High attention to detail and the ability to work independently while managing multiple priorities during overnight operations
- Maintains a polished and professional presentation
- Fully committed to working overnight, weekend and public holiday shifts as required
- Candidates who have working rights within Australia or New Zealand
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