Night Auditor
$33,280–$35,360 year
On-siteCarlisle, Pennsylvania, United States
Job Summary
Greet guests upon arrival and throughout their stay with a smile, using their names whenever possible to ensure they feel welcomed. Complete all operational checklists to 100% accuracy and submit accurate overnight audit reports by the designated time. Handle challenging guest situations with hospitality and a sense of urgency while maintaining spotless cleanliness in both front and back of house areas. Follow overnight security measures, including locking exterior entrances and managing late arrivals, and receive and note all incoming mail. Wear a clean, approved uniform with a nametag at all times. Work a varied schedule that may include evenings, nights, weekends, and holidays.
Required Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Must be able to stand or remain in a stationary position for long periods of time (3-4 hours at a time)
- Must be able to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls
- Must be able to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms
- Must be able to read, write, understand and communicate with others effectively using the English language
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