Night Auditor

Accommodate hotel guests by registering and assigning rooms, verifying identification, and issuing keys. Transmit and receive messages, keep records of occupied rooms and guest accounts, and present statements to collect payments from departing guests. Answer calls, connect callers to appropriate extensions, and use the computer system to assist with check-in and check-out. Keep records of room availability, make and confirm reservations, and answer inquiries regarding hotel services, dining, and entertainment. Advise housekeeping staff when rooms are vacated and ready for cleaning, contact maintenance for reported problems, perform simple bookkeeping activities like balancing cash accounts, and record guest comments or complaints.