Night Auditor
On-siteGreenville, South Carolina, United States
Job Summary
Oversee front desk duties during the night shift, ensuring guest payments are posted and all accounts are reconciled for the day. Accurately answer inquiries, accept reservations, and resolve guest problems while using suggestive selling techniques to increase occupancy. Allocate rooms based on guest preferences, handle group arrivals, and cross-check billing instructions to ensure correct updates. Complete cash transactions, maintain full responsibility for the personal bank, and balance accounts from day shifts. Verify end-of-day work, ensure M3 is balanced, enter room cleans, and follow security procedures to report suspicious activity.
Required Qualifications
- Experience in customer service, forward-facing, or other guest-related positions
- Minimum High school diploma, GED or equivalent
- Associate's degree in Business Administration, Hospitality or related major preferred
- Experience with brand or property specific PMS, Quore, PBX and other hotel related systems
- Proficient in Microsoft 365 or similar computer applications
- Prior experience in the hospitality industry as a front desk agent or night auditor preferred
- Pre-employment background check required
Desired Qualifications
- Associate's degree in Business Administration, Hospitality or related major preferred
- Prior experience in the hospitality industry as a front desk agent or night auditor preferred
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