Night Auditor
On-sitePompano Beach, Florida, United States
Job Summary
Conduct night shift operations from 11 pm to 7 am, maintaining complete knowledge of hotel operations, scheduled daily activities, and room products. Answer telephone calls within three rings, ascertain caller needs through open-ended questions, and describe room accommodations and amenities. Accommodate special requests following standard operating procedures, access guest history records to service guests, and resolve complaints to ensure satisfaction. Obtain assigned bank monies, keep the bank secure, present folios, and resolve disputed charges. Communicate pertinent guest information to designated departments and assist all departments regarding groups and inventory. Perform additional duties as assigned. EOS Hospitality projects a hospitable service atmosphere seven days a week, twenty-four hours a day.
Required Qualifications
- Must be able to work 11 pm- 7 am
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette
- Ascertain callers' needs through open-ended questions
- Describe room accommodations and all amenities
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures
- Access guest history records to best service guests; maintain accurate information in guest history files
- Resolve guest complaints, ensuring guest satisfaction
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
- Present folio to guest and resolve any disputed charges
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
- Perform additional duties, as assigned
Desired Qualifications
- If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
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