Night Auditor
On-siteScottsdale, Arizona, United States
Scottsdale, Arizona, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Check guests in and out during overnight hours, handling late arrivals, walk-ins, and early departures. Respond to guest requests, complaints, or emergencies while answering phones and managing reservations. Monitor lobby activity to ensure guest safety and security, coordinating with housekeeping or maintenance as needed. Balance and reconcile room revenue, cash, credit card, and digital payments, verifying all transactions posted to guest accounts and ensuring correct charges across departments. Investigate and correct any discrepancies found during the nightly audit.
Required Qualifications
- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Solutions-oriented mindset with attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- High school diploma or equivalent required
Desired Qualifications
- Experience in customer service or hospitality preferred
- Bachelor's degree or equivalent experience preferred (management/executive roles)
- Familiarity with PMS systems (e.g. Opera) is a plus
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