Night Auditor
$37,440–$41,600 year
On-sitePhoenix, Arizona, United States
Job Summary
Greet guests upon arrival and throughout their stay with a smile, using their names whenever possible to ensure great guest satisfaction. Maintain sparkling clean workspaces in both front and back of the house, pitching in to clean guest rooms and public spaces as needed. Complete all hotel audit-related reports and shift handover reports accurately on the overnight checklist, while receiving and noting all incoming mail. Follow overnight security measures to ensure a safe environment, including locking exterior entrances and handling safety issues per protocol. Wear a clean, approved uniform and remain well-groomed while adhering to all operational checklists.
Required Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Must be able to stand or remain in a stationary position for long periods of time (3-4 hours at a time)
- Must be able to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls
- Must be able to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms
- Must be able to inspect and visually observe details at close range (within a few feet) and from long range
- Must be able to read, write, understand and communicate with others effectively using the English language
Desired Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
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