Night Auditor/Laundry Attendant - Residence Inn Portsmouth
On-site · Portsmouth, New Hampshire, United States
Job Summary
Night Auditor and Laundry Attendant responsible for front desk operations, night audit close, guest service, and washing/processing hotel linens. Duties include operating the front desk, balancing ledgers, posting charges, completing end-of-day close, processing various payment types, assisting guests, resolving complaints, maintaining knowledge of hotel policies, ensuring prompt billing, and maintaining cleanliness of front desk and laundry areas. Also responsible for washing, drying, folding hotel linens, treating stains, stocking linens, and maintaining a clean, organized laundry room. Requires one year of related experience, excellent verbal and written communications, strong organizational skills, superior customer service, and familiarity with Microsoft Office and property management systems. Overnight schedule required, including weekends and holidays. Colwen Hotels is an equal opportunity employer.
Required Qualifications
- One year of related experience, hotel preferred
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Overnight work schedule required, including weekends, and holidays
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