Night Auditor
On-siteNorth Charleston, South Carolina, United States
North Charleston, South Carolina, United StatesOn-siteFull Time
Full Time
Job Summary
Balance revenue and expense transactions, reconcile guest ledgers daily, and complete all necessary reports. Check guests in and out, respond to guest complaints, and set up breakfast while working autonomously with no supervision. Handle multiple tasks at once, defuse angry guests with tact, and manage check-in/check-out pressures with speed and accuracy. Perform duties with attention to detail, courtesy, and follow-through during overnight hours from 11PM to 7AM, including weekends and holidays.
Required Qualifications
- 1-2 years of hotel experience, preferably night audit
- understand all aspects of the front desk and guest services
- outgoing, upbeat and pays attention to detail
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- Ability to accurately compute and manipulate mathematical calculations
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
- Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
- Punctuality and regular and reliable attendance
- Interpersonal skills and the ability to work well with co-workers and the public
- Must be able to work during the overnight hours including weekends and holidays
Desired Qualifications
- great personality
- motivation to go above and beyond
- ability to multitask
- great attention to detail
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