Night Auditor

Night Auditor at Kana Hotel Group overseeing front desk operations and guest interactions. Responsibilities include verifying credit card validity, managing room status for housekeeping, explaining hotel amenities and promotions to guests, documenting new commercial guest accounts, coordinating maintenance to unblock rooms, ensuring accurate placement of roll-away beds and cribs, responding promptly to guest inquiries or complaints, offering alternative solutions, covering additional hotel areas as needed, and maintaining logs and records (accident reports, maintenance logs). Requires attention to detail, cash handling, and strong knowledge of hotel procedures, amenities, and local geography. Emphasis on welcoming guests warmly, delivering high-quality service, and supporting ongoing operations with a proactive, customer-focused approach.