Night Auditor

Night Auditor responsible for a smooth overnight transition of hotel operations by completing front desk closing/opening procedures, performing nightly audit tasks, and delivering exceptional service to guests—greeting guests, processing check-ins/outs, managing reservations, handling cash and guest accounts, and balancing daily reports. Key duties include maintaining knowledge of room types, locations, rates, services, and activities; managing guest room keys and safe access; scheduling wake-up calls; answering phones and responding to guest inquiries and complaints; running nightly audit procedures and EOD computer functions; recording receipts and balancing cash drawers; processing guest bills for next-day departures; ensuring secure storage of valuables; and adhering to safety and emergency procedures. Required skills include flexible overnight availability, strong communication, basic math and problem-solving abilities, ability to learn hotel systems, and the capacity to work independently while delivering exceptional customer service.