Night Auditor- Front Desk Agent
$33,280–$33,280 year
On-site · Paxton, Illinois, United States
Job Summary
Night Auditor- Front Desk Agent responsible for greeting guests, handling registration/check-in and check-out, answering calls, maintaining accurate records, and ensuring guest satisfaction during the 11pm-7am shift. Duties include front desk operations, data entry, balancing folios and the sales sheet, setting up breakfast, opening lounge, laundry tasks, room inspections, hotel security, creating inspection sheets, printing registration cards and guest keys, and responding to guest concerns with escalation to management when needed. Requires a High School Diploma/GED, familiarity with hospitality standards, knowledge of front desk procedures, English proficiency (additional languages a plus), ability to handle fast-paced, high-emotion situations with tact, and a customer-service mindset. Part-time schedule of 2-4 shifts per week with weekend rotation; starting pay $16.00 per hour.
Required Qualifications
- High School Diploma/GED
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
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