Night Auditor
On-sitePerth, Western Australia, Australia
Job Summary
Oversee nightly front office operations, including guest check-ins, check-outs, and financial transactions, while ensuring accuracy in the Property Management System (PMS) audits. Handle guest inquiries, complaints, and special requests with professionalism, managing cash, lost and found, and security procedures for keys and privacy. Supervise the overnight shift by assigning tasks to the Guest Services team, conducting briefings, and maintaining high service standards. Ensure proper stocktakes, expense monitoring, and equipment supply management to minimize downtime. Work closely with the Front Office Manager to coordinate seamless overnight shifts, reporting safety concerns promptly.
Required Qualifications
- Ability to work overnight shifts and weekends as required
- Prior experience in a hotel or customer service environment
Desired Qualifications
- Prior experience in a hotel or customer service environment is preferred
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