Night Auditor ($13 Starting)
$27,040–$27,040 year
On-siteMenomonie, Wisconsin, United States
Job Summary
Manage the night audit by completing training, submitting daily checklists, and maintaining smooth front desk operations. Handle cash and credit card transactions while adhering to brand policies and ensuring guest survey scores remain acceptable. Communicate professionally with staff, guests, and management, and maintain high standards of quality, service, and cleanliness throughout the shift. Perform marginal duties such as cleaning public areas, restocking supplies, delivering items to rooms, and assisting with light maintenance as needed. Requires flexible scheduling including weekends, evenings, and holidays, with a high school education and one year of hospitality experience preferred.
Required Qualifications
- Ability to communicate with hotel staff, guests, and management in a professional manner
- Knowledge of proper telephone etiquette
- Ability to understand and adhere to proper cash and credit card handling policies
- Read, write and speak English
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards)
- Must have a flexible schedule to include weekends and evenings and holidays
- High school education
- Complete night audit training program within the brand required time frame
- Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time
- Reach with hands and arms
- Frequently repeat the same movements, including frequent keyboarding
- Understand the speech of other people, and speak clearly so others can understand
- Read and see details
- Lift up to 10 pounds occasionally, lift up to 35 pounds from time to time
- Stoop, kneel, twist or crouch occasionally
- Must be able to work effectively in a stressful environment
- Communicate well with others
- Effectively deal with guests
- Accept constructive criticism
- Must be able to change activity frequently and cope with interruptions
Desired Qualifications
- 1-year hospitality or guest service experience (Preferred)
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