NIGHT AUDIT

Night Audit responsibilities include balancing and auditing room and food & beverage revenues; preparing various audit worksheets and daily reports; acting as Manager on Duty from midnight until morning staff arrive; logging and resolving guest complaints; registering and checking out guests; verifying charges and starting cash; preparing and transmitting daily management and accounting reports and supporting documents; generating customer tracking, market segmentation, and revenue reports; coordinating with other hotel departments to resolve discrepancies; performing Guest Service Representative duties including reservations, phone handling, and security of department keys; responding promptly to guest requests and ensuring satisfaction; handling confidential guest information with integrity; processing daily deposits; maintaining occupancy and other payroll/financial reports; submitting reports to corporate as appropriate; monitoring room availability and blocks; performing security walks and understanding emergency procedures; preparing continental breakfast on schedule and replenishing items; may assist in guest services duties and in booking rooms; may make management decisions in the manager’s absence; maintaining a professional image and complying with company policies and procedures; other duties as assigned.