Night Audit/Security Agent
On-siteKissimmee, Florida, United States
Job Summary
Conduct security patrols of the Village public buildings, Villas, and overall property while escorting late-arriving families and performing villa checks on vacant rooms. Perform nightly auditing of park tickets, family files, and records to finalize pre-arrival packets, scan Disney tickets and signature logs, and support the Auditor. Answer guest questions regarding the Village, tickets, attractions, and transportation; assist with shuttle arrangements and create photo packages for daytime events. Collaborate with the Personalization team to deliver birthday and celebrate kits, submit Nuvola requests for safety and cleanliness, and coordinate with departments to resolve service incidents. Requires a valid driver's license, ability to operate a golf cart, and experience with hospitality night audit procedures.
Required Qualifications
- Proven experience to deliver exceptional customer service
- Demonstrates great attention to detail
- Ability to speak and write English clearly & articulately with a positive, professional & pleasant manner
- Demonstrated ability to maintain multiple priorities and ability to adapt quickly and easily to a changing environment
- Ability to work with all types of individuals, including guests, co-workers, volunteers, vendors and leaders
- Must be able to use creative problem-solving skills and demonstrate decisiveness
- Proficient in PC skills including Microsoft Office (Outlook, Word, Excel)
- Ability to operate a motorized vehicle, including battery-operated golf cart
- Valid driver's license and clean driving record
- Must meet acceptable attendance and punctuality requirements, which are essential functions for the position
- High School Diploma
- At least two years of previous guest experience
- Ability to lift and move boxes, cartons, and/or medical equipment and/or luggage weighing up to 50 pounds
- Ability to stand for extended periods of time
- Ability to work flexible schedule including nights, weekends and holidays
- Ability to work in various weather conditions
Desired Qualifications
- Experience with hospitality night audit procedures
- Valid Security D license
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