Night Audit Relief/ Front Office Supervisor
On-siteMiami, Florida, United States
Job Summary
Oversee nightly front office and night audit operations by supervising accounting staff, reconciling daily work, and running trial balances to close the day. Investigate service and safety issues, write incident reports, and ensure timely guest follow-up. Handle check-ins and check-outs, manage telephone lines, and escort guests to rooms. Provide next-day reports to Front Office, Housekeeping, Sales, and Executive Office. Act as the primary contact for guests and departments during the graveyard shift while performing daytime supervisor duties. Make decisions based on established policies and carry out management requests as assigned.
Required Qualifications
- Supervisory skills and abilities
- Ability to make decisions based on set policies and procedures
- Oral and written communications skills
- Good telephone etiquette
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