Night and Weekend Customer Experience Manager

Night and Weekend Customer Experience Manager at Michaels in Redlands, CA responsible for delivering a customer-centric shopping experience, leading front-end operations, and guiding omnichannel processes. Role includes coaching and performance management of the customer experience team (sales floor and cashier), ensuring SOP compliance, driving KPIs, planning in-store events, managing shrink and safety programs, assisting with cash handling and banking, inventory processes (RTV/ASN), onboarding new team members, and serving as Manager on Duty. Cross-trains in Custom Framing in stores that offer framing, and leads framing workload when applicable. Requires strong communication, leadership, and service orientation to uphold brand promises and store standards.