NEXTHINK Infrastructure Engineer
On-siteAtlanta, Georgia, United States or Charlotte, North Carolina, United States
Job Summary
Design, build Nexthink dashboards, investigations, and data models to deliver actionable insights; develop and maintain remote actions and automation flows to enable proactive remediation; configure campaigns, alerts, and monitoring to improve endpoint visibility and performance; build and optimize automated workflows to reduce manual effort and incident volume; translate use cases into scalable Nexthink solutions (e.g., device health, application performance, incident prevention); partner with engineering teams to implement self-healing and proactive IT capabilities; collaborate with Service Desk, EUC, and Infrastructure teams to gather and refine requirements; analyze endpoint data to identify trends and optimization opportunities; create dashboards tracking DEX, incident drivers, and performance issues; support leadership with data-driven recommendations.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
- Minimum of 5 years of professional experience in infrastructure engineering
- Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware
- Experience working in Agile teams and knowledge of Agile development & release practices
- Hands-on experience with Nexthink (dashboards, investigations, remote actions, campaigns)
- Proven ability to translate business requirements into technical solutions
- Strong communication and stakeholder management skills
- Strong experience with: Data visualization and dashboard design, Scripting/automation (PowerShell or similar), ITSM platforms (ServiceNow preferred)
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