NEW! Guest Service Agent at Hotel West & Main in Conshohocken
On-siteConshohocken, Pennsylvania, United States
Job Summary
Assist guests efficiently, courteously, and professionally at the front desk by maintaining a high level of service and hospitality. Promptly address guest concerns or issues to ensure satisfaction, while posting charges, collecting payments, and adhering to all cash handling procedures. Handle guest mail and messages with respect for privacy and professionalism, utilizing knowledge of the hotel brand and travel programs. Act as a great communicator to various departments and management regarding guest comments, responding quickly to incoming calls, lobby visitors, and team members needing assistance. Maintain full knowledge of hotel safety and emergency procedures. Full-time associates receive competitive wages and a comprehensive benefit package including medical, dental, vision, life insurance, 401K, and tuition assistance.
Required Qualifications
- passion to serve others
- keen sense of being proactive, responsive and caring
- enjoy engaging with others
- winning personality
- high sense of responsibility
- ability to assist guests efficiently, courteously and professionally
- ability to promptly and effectively deal with guest concerns or issues
- ability to be a great communicator to various departments and management
- ability to respond quickly to incoming calls, lobby visitors and team members
- full knowledge of hotel safety and emergency procedures
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