New! Front Desk Supervisor at The Alloy a DoubleTree by Hilton

Ensure exceptional guest experiences by utilizing the Make It Right Program before, during, and after stays. Convey clear communication with guests and internal departments using the HEART model to resolve issues tactfully. Act as the primary liaison between Front Office, Sales, Housekeeping, and Engineering to fulfill guest concerns. Assist the Front Office team during peak hours by managing reservations via third-party sites and text messaging apps. Analyze guest reports to anticipate needs and complete any tasks assigned by Executive Management. Requires flexible availability including weekends; reports directly to the Front Office Manager. Full-time role with an hourly range of $21-$25.20 USD.