New Claims Advisor

Handle incoming calls and enquiries, converting them into active new claims while delivering outstanding customer service. Efficiently manage and convert all allocated claims in line with business targets, proactively engaging with referral partners, customers, and third parties to gather necessary details. Accurately record all interactions, claim specifics, next steps, and timelines in the BackOffice system to ensure clear records. Use open questioning and active listening to capture accident circumstances and third-party information, maintaining an empathetic approach throughout the process. This role requires a resilient, customer-focused individual working in a fast-paced environment with performance targets. Successful candidates must demonstrate strong communication skills and the ability to work independently or as part of a team. Join AX, a leading accident assistance provider, where you will support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with care and efficiency.