Networks Manager - EMEA
On-siteLondon, England, United Kingdom
Job Summary
Lead end-to-end network service delivery across EMEA, ensuring availability, capacity, and performance targets are consistently met. Define the network technology roadmap while balancing operational stability with future business requirements. Manage third-party vendors and suppliers to drive service quality, holding partners accountable through data-driven dashboards and implementing improvement plans. Coordinate incident, problem, change, and risk management to maintain operational excellence. Establish industry-aligned standards and policies, manage service risks with governance teams, and develop FinOps disciplines for effective cost control. Provide technical leadership to support business transformation and major projects, ensuring seamless transitions of new services into operational support.
Required Qualifications
- Significant experience leading enterprise network services within a large, complex organisation
- A highly operational focus, with prior experience defining and monitoring day to day practices which proactively protect the service
- Experience of major incident management within a business critical service
- Strong knowledge of network technologies, operations and service management best practices
- Experience managing network vendors, suppliers and outsourced service providers within a 100% outsourced model
- Demonstrated success in transforming outsourced network functions to deliver operational excellence across critical infrastructure services
- Strong understanding of ITIL disciplines, including Incident, Problem, Change and Service Management
- Proven ability to influence senior stakeholders and communicate complex technical topics to non-technical audiences
- A clear viewpoint on effective service reporting and governance with a proven ability to leverage that to deliver meaningful results
- Strong commercial awareness, including budget management, cost control and FinOps principles
- Strong analytical and problem-solving skills, with the ability to make informed decisions in fast-paced environments
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